1. What is the delivery timeline for my order?
You can find delivery information on each product's detail page or in our shipping policy. The delivery period starts the day after placing your order. Orders made on Fridays might be processed the next Monday. If the final delivery day is a weekend or US public holiday, it will be extended to the next working day. A shipping confirmation email with tracking information will be sent once your order is dispatched.
2. Is it possible to exchange an item?
We currently do not offer exchanges. You can return the item following our cancellation policy and reorder the desired product.
3. How do I report a defective product?
To report a defective product, email us at [email protected] with photos of the item, your order number, and a description of the problem. We will address your claim as soon as possible.
4. What steps should I take to return a product?
Contact us at [email protected] to initiate a return, specifying the item you wish to return. Our customer service will assist you with the return process and required documentation.
5. Why am I unable to add an item to my cart?
The "add to shopping cart" button may be inactive if the item is out of stock, if you haven't selected your region (choose your country at the top right corner), or if the item isn't available in your region.
